Refund Policy

Last Updated: 2024-10-10

Credit Purchases and Usage

Unused Credits
If you have purchased credits and have not used any of them, you may request a full refund within 14 days of the purchase date.

Partially Used Credits
If you have used some of your purchased credits, we cannot offer a refund for the used portion. However, you may request a prorated refund for any unused credits within 14 days of the purchase date.

Credit Expiration
Please note that all credits have an expiration date, which will be clearly communicated at the time of purchase. No refunds will be provided for expired credits.

Technical Issues
If you encounter technical issues that prevent you from using our service, please contact our support team immediately. We will work to resolve the issue, and if we are unable to do so, we will either offer a full refund for unused credits or extend the expiration date, as appropriate.

Service Changes and Future Offerings

Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our service at any time. In such cases, we will provide appropriate notice and offer refunds or credits if applicable.

Future Services
This refund policy currently applies to our credit-based system. If we introduce new payment models or services in the future (such as subscriptions), this policy will be updated accordingly. Any changes will be communicated and posted on our website.

General Refund Terms

Refund Process
To request a refund, please contact us at [email protected] with your account email and the reason for the request.

Processing Time
Once approved, refunds will be processed within 5-10 business days and issued to the original payment method used for the purchase.

Abuse Prevention
We reserve the right to decline refund requests if we detect abuse of our refund policy or violations of our Terms of Service.

Policy Updates
This refund policy may be updated periodically. Any changes will be posted here with a new revision date. Continued use of our service after changes are made constitutes acceptance of the updated policy.

Currency
Refunds will be processed in the original currency of the purchase. Any fees or differences due to exchange rates are the responsibility of the customer.

By purchasing on our platform, you acknowledge that you have read and agree to this refund policy.

For further questions regarding this policy, please contact us at [email protected].